Frequently Asked Questions
Everything you need to know about your Mochipan favorites.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
At Mochipan, we prioritize ethical production. We use organic cotton and recycled polyester in over 60% of our collections and work exclusively with fair-trade certified factories.
Can I track my package after it ships?
Yes! Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.